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July 2009  
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Home - Medicall 2009 - Article

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G Kuppuswamy Naidu Memorial Hospital

The hospital is the first healthcare provider in Tamil Nadu to receive NABH accreditation


Dr Ramkumar Raghupathy, Dean, GKNM Hospital with the team which got the accreditation from NABH

Dr Ramkumar Raghupathy Dean, GKNM Hospital, addressing the press conference after the hospital obtained NABH accreditation. Also seen (L-R) Dr Lalitha Devi SJ, Dr (Col) TB Ramakrishnaan, Dr T Balaji and Dr Madhavi Gopinath

G Kuppuswamy Naidu Memorial Hospital (GKNM) hospital was established in 1952 at Coimbatore. Today, the hospital is a large tertiary, super-specialty 544-bed hospital offering a wide range of world class healthcare services at affordable cost to the community. With a focus on education and training, the hospital is recognised for National Board of Examinations for DNB Programme. The hospital strives to provide the highest possible standards of medical care and service to the community. The hospital has always been in the forefront in reaching the latest advancements in medical care to the community.

According to Dr Ramkumar Raghupathy, Dean, "The hospital has obtained the prestigious NABH Accreditation from the National Accreditation Board for Hospitals and Healthcare providers - Quality Council of India, New Delhi, the highest national recognition for the delivery of quality and safe medical services."

The hospital is the first healthcare provider in Tamil Nadu to be awarded this coveted recognition and so far only 26 other hospitals in the whole country have been accredited by the NABH.

NABH Requirements

The National Accreditation Board for Hospitals and Healthcare providers was established in 2005. It is a constituent board of Quality Council of India, set up to establish and operate accreditation programmes for healthcare organisations. It is structured to cater to the needs of the patients and set benchmarks for the progress of the health industry. The NABH accreditation calls for compliance to its stringent standards comprising of 503 objective elements.

A two-member team conducted a pre-assessment for two days and gave us the feedback on our compliance to the standards. The final assessment was conducted by a five member team for three-days in GKNMH. The assessment included interviews with patients, their attendees and the hospital staff.

The entire gamut from infrastructure, medical and nursing services, documentation practices, equipment, support services, infection control practices, patient feedback and action taken, HR practices, employee awareness and training to quality assurance activities, compliance to all statutory requirements etc were audited as required by the NABH standards.

NABH Benefits
In GKNM hospital, the accreditation has ensured:

  • Delivery of high quality of care and adoption of best clinical practices.
  • A heightened awareness towards patient and employee safety.
  • A quality improvement programme based on continuous monitoring and feedback.
  • An environment of continuous learning and a passion for quality.
  • Protection of the rights of the patient and his family.
  • Streamlined procedures and processes improving efficiency in all hospital operations.
  • A benchmark for Insurance agencies and third parties.

Efforts

At GKNM Hospital, the NABH accreditation is the culmination of a year's endeavour. The entire hospital was involved in this process without exception, keeping quality care and patient safety as the foremost criteria in mind.

The process involved defining, streamlining, documentation, training and implementation of processes and protocols, training of staff in safety practices, creation of teams to respond to various types of emergencies and their assessment by mock drills, quality assurance activities etc.

The benefits of the NABH accreditation are apparent for all the stakeholders- the patient and his family, the management and the employee.

NABH is approved and recognised by the International Society for Quality in Healthcare (ISQua) with presence in over 70 countries round the globe.

"This accreditation affirms our passion and commitment towards quality healthcare, patients' rights' and safety and continual improvement," says Dr Raghupathy.

The hospital proudly dedicates this honour to its patients!

 

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